Mission Statement

All aspects in the provision of mental illness, intellectual disability, and substance abuse services by and through the Alabama Department of Mental Health (DMH) shall be consumer and family driven, based upon the identified needs and expressed desires of consumers and their families.

The continuum of care of each DMH service division will meet the needs of consumers and be targeted toward improving the quality of their lives, and shall be designed in concert with consumers and families. Outcomes shall be based upon, and measured by, consumer and family satisfaction.

Quality is defined as meeting customer requirements. Therefore, the administrative component of services at all levels of the system shall be customer driven. Administrative services shall be formulated to meet its customers’ requirements, so that care and treatment staff can provide services to clients in the most effective and efficient manner possible. Quality outcomes for administrative services shall be based on customer requirements and assessed by customer satisfaction.

The entire system of DMH services shall also recognize as its customers, not only the clients and families it serves directly, but also the citizens of Alabama who are represented by a multitude of individuals, agencies and organizations. The outcomes of the DMH system shall also be monitored and evaluated by the satisfaction level expressed by its consumers.

Driving Directions to the Central Office of the Alabama DMH in Montgomery

Organization Chart (Adobe PDF)