The Division of Mental Illness Services is made up of six mental illness facilities and these six offices: Office of Certification; Office of Community Programs; Office of Consumer Relations; Office of Deaf Services; Office of Facility Operations; and Office of Performance Improvement.

The Office of Certification performs compliance reviews on all covered entities to assure that they comply with standards of operation and treatment. In addition to conducting on-site reviews of provider organizations, the staff provides technical assistance to providers to enhance compliance with the standards. They also provide valuable input into the planning and development of new services.

The Office of Community Programs serves as a liaison between the DMH and community mental health providers in an effort to enhance treatment for consumers. The office works to ensure that quality standards are implemented and maintained throughout the community provider network.

The Office of Consumer Relations provides information, technical support and assistance to consumers and consumer organizations throughout the state and insures that consumers have input into the management and decision-making process of MI.

The Office of Deaf Services is responsible for developing and implementing programs that meet the linguistic and cultural needs of the DMH’s consumers who are deaf or hard of hearing. Services are designed to be affirmative and supportive to consumers who traditionally have not been able to fully benefit from services offered by the department.

The Office of Performance Improvement provides opportunities for input in DMH performance improvement systems from consumers, family members, providers, consumer groups, advocacy organizations and advocates. The Performance Improvement (PI) Office also measures indicators related to standards of care and consumer satisfaction in facilities and community programs.